Frequently Asked Questions
Do you deliver?
Yes! We deliver all over DFW and beyond. There is no delivery fee if you are within 15 miles of our studio. Additional mileage is billed beyond that.
Do you require a retainer?
Yes we do. A retainer for all in stock inventory is $100.00 non-refunadable. All rentals with custom add ons or custom designs require a 20% retainer.
How soon should I book my rentals?
For any in stock inventory walls or decor that is available you can book 48 hours in advance. However, for all custom add on's or custom designs we require a minimum of 30 days to make sure we can source all appropriate items.
Weather
We highly encourage you to have a back up plan if your event is outdoors as we do not provide refunds and we will not set up our rentals outside in the elements.
Cancellation Policy (for NON custom designs)
Retainers are not refundable. You can cancel and reschedule your rental with a 30 day written notice. We will honor your funds for up to a year given that the date and time of your event is available.
Damages/Loss
All damages and loss of Dallas Blooms’ property will be subject to the customer's financial responsibility. Please make sure that you are looking over and reading your rental contract.